We have compiled a list of the most frequently asked questions from our showroom and customers. If you have any other questions, please contact us, we would be more than happy to assist.

What are the advantages of wood heating?

Through our experiences, we have witnessed first hand the rising costs of home heating and believe that wood heaters offer high efficiency with lower costs. A wood heater will also bring an element of ambience and comfort to any living space within your home, making it a popular choice for home heating. Wood heating also offers permeating, long-lasting heat, has lower emissions, a clean burn and is a naturally renewable energy source.

What is the difference between a convection wood heater and a radiant wood heater?

Convection wood heaters create heat by circulating warm air through the room. Wood heaters with convection chambers work on a cycle of the air current, drawing cool air from the room, heating it up and then rising. Convection heat builds up more gradually than radiant heat but provides a well-distributed warmth to the entire living space as opposed to the more localised and intense heat of a radiant wood heater. Convection wood heaters tend to work best in well-insulated rooms with lower ceilings.

Radiant wood heaters work by releasing infra-red heat directly from its outer surface onto surrounding objects. As a result, the heat is released quicker and stays lower in the room, as opposed to convection wood heating which offers a more controlled, circulated heat release. Radiant wood heaters are ideal for rooms with higher ceilings or less insulated (or draughty) rooms and large open-plan living spaces as they efficiently heat the immediate living space.

What size wood heater do I need?

Before installing a wood heater, it is important that you identify what your needs are.  If your primary need is heating your living space, the layout, ceiling height, flow of your home, insulation type and the number and size of your windows need to be considered. The heating output of wood heaters is measured in builders squares, with 1 square being approximately 10m2. Taking measurements of your home will help us guide you towards the right heating solution for you.

If you are buying a wood heater to enhance the ambience of a room, a small to medium sized heater will suit your needs. The heat and look of a glowing fire will create an atmosphere of warmth and cosiness.

Do I need floor protection under and around my wood heater?

Yes, floor protection is required for any wood heater unless the unit will be placed on a pre-existing non-combustible surface.

How do I look after my wood heater?

Like most heating appliances, servicing your wood heater once a season will not only prolong the life of your wood heater but ensure it keeps running efficiently. A wood heater service includes a flue clean and checks to the seals on the door and baffle.

My wood heater does not seem to be heating?

A large firebox is designed to be filled up to get the best effect of heating.  Try filling your firebox full of kindling getting a big bed of coals and then fill your firebox completely full of wood. From there you should only need to maintain the fire while having your air control on low allowing a longer lasting burn time.

Why is there smoke coming out of my wood heater?

There could be a few reasons for this, your door may need new seals. You may need an extra flue to make your fireplace draw better or your wood might be too wet.

Why does the glass get sooty?

The glass on your wood heater may get sooty due to a couple of reasons.

One is that the moisture in your wood is too high. This can be solved by using well-seasoned hardwood, that is not treated and either under 19% moisture or wood that has been dried off for over a year and by storing the wood in an area where there is minimal grass and the wind will be able to circulate through the logs. The wood should be stored in the sunniest area and be protected from the moisture on the top, but not on the sides. Avoid green wood, pines and other softer woods as these can cause excess build up in the flue reducing the draw of the heater.

Another reason is that the logs in your firebox are positioned too close to the glass and are obstructing the airflow that is necessary to keep the glass clean. When positioning your wood, make sure there is a minimum gap of approx 5-10cm between the logs and the glass.

How do I clean the glass on my heater?

You can clean your wood heater glass using any nonabrasive cleaning product or you can use the ash in your firebox on a wet piece of newspaper, ensure the ash is really fine so you do not scratch your glass.


Lower cost to purchase and run
Naturally renewable energy source
Permeating, long-lasting heat
Lower emissions
Clean burn




Monday 9am – 4pm
Tuesday 9am – 4pm
Wednesday 9am – 4pm
Thursday 9am – 4pm
Friday 9am – 4pm
Saturday 10am – 1pm
Sunday closed